If you are not happy with your garments, you can return them to us within 30 days of receipt and we will be happy to offer you an exchange or a full refund. If there is a fault with the garment we will also refund the postage costs. Please email us at INFO@EIGHTHOURSTUDIO.COM with the order number you are returning and then simply send the garments to us in their original condition (with all tags in place) by recycling the box in which you received them to the return address provided on the delivery invoice. Let us know whether you would like an exchange (perhaps different size or style) or refund. Please be aware we will not be able to offer refunds where there has been damage caused to or clear use made of the garments.
We will process the refund for the cost of garments and, where appropriate, any original delivery charge within 24 hours of receipt of the returned garments. However, bank processing times are such it may still take up to two weeks for you to see this refund reach your account. Please understand this is something we cannot control.
A lot of time and effort has gone into producing these garments so please do let us know why you may be returning them. If it reflects any fault with the quality of the product or our service, we would obviously like to rectify this as we take a lot of pride in wanting to provide you with a high quality product and commensurate level of service.